Colytics is hiring - details below!

Senior Project Manager

SUMMARY
We are seeking a Senior Project Manager to join our team of experienced Project Managers and assist in driving business growth for Corlytics globally. As a Senior Project Manager, you will be responsible for managing a number of different client projects within a growing and fast paced environment. You will manage specific clients and oversee all aspects of the projects through the full lifecycle of implementing the Corlytics platform.

You will provide support and advisory services for Corlytics team, present confidently to small and large groups; work both autonomously and collaboratively, are well-spoken, professional, and can travel both domestically and internationally.

CORE RESPONSIBILITIES

  • Drive client outcomes, platform adoption and client experience.
  • Independently manage and have oversight of large-scale client implementations, providing regular updates internally.
  • Ensure client activities are structured and delivered on time, within budget and meet client’s needs.
  • Engage with clients to understand their operating model and accurately communicate the client’s business needs to internal stakeholders.
  • Work with clients to facilitate them to adopt Corlytics to optimise their operating model.
  • The commercial outcomes on client engagements.
  • Develop and implement strategies that will maximize the synergies among projects.
  • Assist in developing best practice and tools for project execution and management.
  • Manage and develop long-term business relationships with Corlytics clients.
  • Participate in on-site client workshops.
  • Conduct project retrospectives and post-project reviews.
  • Stay up to date on the latest project management methodologies and best practices.

QUALIFICATIONS

  • Bachelor’s degree.
  • 10+ years of experience in project management, with a proven track record of success in leading and delivering complex projects.
  • PMP certification is a plus.
  • Strong understanding of project management methodologies, including Agile and Waterfall.
  • Excellent communication, presentation, and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Proven ability to manage multiple projects simultaneously and deliver results on time and within budget.

BENEFITS

  • Competitive salary and benefits package.
  • Opportunity to work on challenging and rewarding projects.
  • Chance to make a significant impact on the company’s sales success.
  • Collaborative and supportive work environment.
  • Professional development opportunities.

TO APPLY
Please submit your resume and cover letter to Careers@Corlytics.com

 

Customer Support Analyst

THE ROLE

We are seeking a Customer Support Analyst to join our team of experienced specialists and assist in driving business growth for Corlytics globally. As a Customer Support Analyst you will provide support to our global clients for resolution of software and data issues. You will work as part of the Customer Support team dealing directly with clients, product, engineering and legal analysts to ensure that any issues raised are resolved in a satisfactory manner.

The candidate will be required to work on a rota to support our global client base.

CORE RESPONSIBILITIES :

  • Troubleshoot day-to-day client issues and provide direct support to clients
  • Responsible for incident logging, triaging of issues, prioritisation, ownership of issues and effectively managing resolutions.
  • Liaising with other internal teams in diagnosing issues and communicating resolution to clients.
  • Work with colleagues and external partners for issues that require escalation and manage the issue through to resolution.
  • Keep up to date with new features and functionality enhancements in the applications being supported.
  • Ability to communicate appropriately to relevant stakeholder.
  • Contribute to ongoing product development effort through client feedback.

QUALIFICATIONS:

  • Bachelor’s/University degree or equivalent experience.
  • 1-3 years experience in a customer support analyst role.
  • Basic knowledge or interest about application support procedures, concepts and of other technical areas.
  • Basic Business knowledge/ understanding of financial markets and products.
  • Excellent problem-solving skills.
  • Strong attention to detail.
  • Excellent verbal and written communications skills.
  • Strong inter-personal skills with practical, can-do approach.

BENEFITS:

  • Competitive salary and benefits package.
  • Opportunity to work with cutting-edge technologies.
  • Collaborative and supportive work environment.
  • Professional development opportunities.

TO APPLY
You can send your resume and cover letter to careers@corlytics.com

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