Colytics is hiring - details below!

Customer Support Analyst

SUMMARY
We are seeking a Customer Support Analyst to join our team of experienced specialists and assist in driving business growth for Corlytics globally. As a Customer Support Analyst you will provide support to our global clients for resolution of software and data issues. You will work as part of the Customer Support team dealing directly with clients, product, engineering and legal analysts to ensure that any issues raised are resolved in a satisfactory manner.

The candidate will be required to work on a rota to support our global client base.

CORE RESPONSIBILITIES

  • Troubleshoot day-to-day client issues and provide direct support to clients
  • Responsible for incident logging, triaging of issues, prioritisation, ownership of issues and effectively managing resolutions
  • Liaising with other internal teams in diagnosing issues and communicating resolution to clients
  • Work with colleagues and external partners for issues that require escalation and manage the issue through to resolution
  • Keep up to date with new features and functionality enhancements in the applications being supported
  • Ability to communicate appropriately to relevant stakeholder
  • Contribute to ongoing product development effort through client feedback

QUALIFICATIONS

  • Bachelor’s/University degree or equivalent experience.
  • 1-3 years experience in a customer support analyst role.
  • Basic knowledge or interest about application support procedures, concepts and of other technical areas.

 

JOB DESCRIPTION

Customer Support Analyst

  • Basic Business knowledge/ understanding of financial markets and products.
  • Excellent problem-solving skills.
  • Strong attention to detail.
  • Excellent verbal and written communications skills.
  • Strong inter-personal skills with practical, can-do approach. 

BENEFITS

  • Competitive salary and benefits package
  • Opportunity to work with cutting-edge technologie
  • Collaborative and supportive work environmenrt
  • Professional development opportunities
  • Remote/Hybrid working

TO APPLY
Please submit your resume and cover letter to Careers@Corlytics.com

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